This Refund & Cancellation Policy explains how payments, wallet recharges, and refunds work for Astro Suggest — a Divine World Studios brand operated by Rightsol Private Limited ("we," "us," or "our") — across our mobile application and our website at astrosuggest.app.
Astro Suggest is a prepaid, wallet-based service. You add funds ("wallet credits," in INR) to your in-app wallet and those credits are consumed to access AI astrology consultations (Jyotish chat, face reading, palm reading) and related digital content.
Wallet recharges are digital purchases delivered instantly — credits appear in your wallet immediately after a successful payment. AI chat sessions are billed at ₹20 per minute (or the rate shown in the app), charged per second while a session is active.
On the website (astrosuggest.app), payments are processed by our payment partner Cashfree Payments (UPI, Google Pay, and cards). On the mobile app, purchases are processed by Google Play Billing (Android) or Apple In-App Purchase (iOS).
Because wallet credits are a prepaid digital good that is delivered and usable immediately, all successful wallet recharges are final and non-refundable, except as expressly stated in this Policy (see Failed or Duplicate Payments below) or where a refund is required by applicable law.
Wallet credits are non-transferable and cannot be exchanged, redeemed for cash, or moved to another account. Credits do not expire while your account is active. If an account is terminated for a breach of our Terms of Use, any remaining credits are forfeited without refund.
A wallet recharge cannot be cancelled once the payment is successful and credits are added, as the service (credits) is delivered instantly. You may stop using the service at any time; however, unused wallet balance is not refundable except where required by law.
You may delete your account at any time from Profile & Settings in the app. Deleting your account does not create a right to a refund of any unused balance.
If money is debited from your bank/UPI/card but your wallet is not credited, or you are charged more than once for the same recharge, you are entitled to a refund of the affected amount.
- Contact us within 7 days of the transaction at hello@divine-world.com or +91 7506878945 with your registered email/phone, the transaction date/amount, and the payment reference (UPI reference / order ID).
- We will verify the transaction with our payment partner. Most failed payments are auto-reversed by the bank within 5–7 business days.
- Where a refund is due, it is made to the original payment method and typically settles within 5–7 business days after verification, subject to bank/UPI timelines.
Approved refunds for web payments are processed back to the source instrument (UPI / card) through Cashfree Payments. We do not issue cash refunds and cannot redirect a refund to a different account or instrument than the one originally used.
Once a refund is initiated, the time for the amount to reflect in your account depends on your bank or card issuer and is outside our control.
Every new account receives a one-time free trial of 2 minutes 30 seconds for the first AI Jyotish chat. The free trial involves no payment, is non-transferable, cannot be redeemed for cash or credits, and is not part of any refund.
Applicable GST (18%) is charged on wallet recharges as required under Indian law and is shown at checkout. Where a transaction is refunded under this Policy, any GST collected on that transaction is refunded together with it, in accordance with applicable tax rules.
For any payment, refund, or billing concern, contact us — we aim to acknowledge within 48 hours and resolve verified issues within 7 business days.